Privacybeleid

Privacy Policy

Veloura operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Veloura is powered by Shopify, which enables us to deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction, or otherwise communicate with us through the Services. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another individual or can reasonably be linked to you. Personal information does not include anonymized or de-identified data.

We may collect or process the following categories of personal information:

  • Contact details: name, address, billing address, shipping address, phone number, and email address.
  • Financial information: credit/debit card details, payment information, transaction data, and payment confirmations.
  • Account information: username, password, security questions, preferences, and settings.
  • Transaction data: items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and purchase history.
  • Communication data: information you provide when contacting us (e.g., customer support inquiries).
  • Device data: IP address, browser type, device information, and unique identifiers.
  • Usage data: information about how you interact with our Services.

Sources of Personal Information

We collect personal information from:

  • Directly from you: when you create an account, make a purchase, or contact us.
  • Automatically: through cookies and similar technologies when you use our Services.
  • Service providers: who process data on our behalf.
  • Partners and third parties.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing and improving Services: processing orders, payments, shipping, returns, and enhancing your shopping experience.
  • Marketing and advertising: sending promotional emails, SMS, or displaying personalized ads.
  • Security and fraud prevention: detecting and preventing fraud or misuse.
  • Customer support: responding to inquiries and maintaining our relationship with you.
  • Legal compliance: complying with applicable laws and enforcing our policies.

How We Share Personal Information

We may share your personal information:

  • With Shopify and service providers (e.g., payment processing, shipping, IT services).
  • With marketing and business partners for advertising purposes.
  • When required by law or legal processes.
  • With affiliates within our business group.
  • In case of business transactions (e.g., merger or sale).
  • When you consent or request us to share your data.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal data to provide and improve the Services. Your data may be transferred to Shopify and third parties in other countries. Shopify may also use your data across multiple merchants to provide enhanced features.

For more information, please refer to Shopify’s Privacy Policy: https://privacy.shopify.com

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16.

Data Security and Retention

We take reasonable measures to protect your data, but no system is completely secure. We retain your personal information only as long as necessary for legal, operational, and business purposes.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request deletion
  • Correct inaccurate data
  • Request data portability
  • Withdraw consent
  • Object to or restrict processing

You can exercise these rights by contacting us using the details below.

Complaints

If you have concerns about how we process your data, please contact us. You may also lodge a complaint with your local data protection authority.

International Transfers

Your data may be transferred and processed outside your country. Where required, we rely on approved legal mechanisms such as standard contractual clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact

If you have any questions or wish to exercise your rights, please contact us:

Email: numan.lt@outlook.com

For data protection purposes, Veloura is the data controller of your personal information.